Visitor Services Team Leader II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

We are looking for a motivated, compassionate leader with strong communications and interpersonal skills that can support our team’s commitment to service excellence, and contribute to a positive, respectful workplace culture. The Visitor Services Team Leader will oversee the day-to-day operations related to planning, organization, supervision and delivery of Visitor Services at BPNP and FFNMP. Duties include the training and supervision of front-line staff, providing customer service, sales, and the coordination of day-use and campground operations. The Team Leader is also responsible for the collection of revenue and visitation statistics of our two national parks, and other administrative duties.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas, and national historic sites. As Canada’s largest tourism provider, Parks Canada is committed to facilitating safe, enjoyable experiences for visitors and providing opportunities to create meaningful connections to these places. Providing high-quality services that meet the needs and expectations of visitors is fundamental to this commitment.

Bruce Peninsula National Park (BPNP) and Fathom Five National Marine Park (FFNMP) are among Parks Canada’s most popular places, welcoming over 800,000 visitors each year. The Visitor Services team consists of over 20 front-line staff responsible for visitor registration and orientation, operation of day use areas and campgrounds, and providing support for many types of recreational activities.

Intent of the process

This process is intended to fill anticipated vacancy(ies) and may be used to fill anticipated vacancy(ies) with the same or similar work description and language requirements, including indeterminate (permanent) and term opportunities, or in different locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A minimum of 2 years post-secondary education or acceptable combination of education, training and/or experience relevant to the position.

Degree equivalency

EXPERIENCE:
• Experience in planning and/or providing services to the public;
• Experience in assessing and ensuring quality of services;
• Experience in supervising which may include but not limited to assigning duties to work teams, inspecting work performance, monitoring working progress and/or training; and
• Experience in the use of Microsoft Office (i.e. Excel, Word, PowerPoint).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES:
• Ability to effectively communicate orally
• Ability to effectively communicate in writing
• Ability to analyze, plan and implement operational guidelines
• Ability to resolve problems
• Ability to manage resources (i.e. people, equipment, facilities, funding, etc.)

PERSONAL SUITABILITY:
• Sound Judgement
• Motivation
• Reliability
• Client Service Orientation
• Stress Tolerance
• Effective Interpersonal Relationships

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
• Experience in developing operational objectives and/or work plans
• Experience reporting and making recommendations to supervisors and managers
• Experience with IT maintenance and repairs
• Past employment in a similar role within Parks Canada

OPERATIONAL REQUIREMENTS:
• Stand for extended periods (50-75% of the day)
• Be exposed to variable weather conditions when moving between facilities and working outdoors
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Supervise a team of up to 20 persons at various locations within a park, historic site or marine conservation area
• Wear a Parks Canada uniform and abide uniform policy
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
• Willingness to obtain and maintain First Aid and Cardiopulmonary Resuscitation (CPR) certification, Occupational Health and Safety Training, Workplace Hazardous Material Information System training and Quality Visitor Experience Training
• Ability to obtain MEDA3 and SVOP vessel operating certifications
• Travel for work and/or training purposes

Conditions of employment

Reliability Status security clearance

- Possess and maintain and valid Class G drivers license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

HOW TO APPLY

You must apply online.

1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.

2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.

3. REFERENCES
Two (2) references are required, including one from a recent* supervisor.
Recent* is defined as within the past two years.

4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.

Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Candidates will be asked to provide proof of their education credentials at a later date.

ASSESSMENT
∙ An interview will be administered
∙ Reference checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.


ADDITIONAL INFORMATION

PLEASE NOTE: Our intention is to communicate with candidates via e-mail for competition purposes.
Please provide a valid e-mail address. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

The essential qualifications that are listed in the poster are mandatory. A pass mark will be established for each.

Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Jason Graham, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information