GC Jobs

Visitor Services Attendant II Inventory

Reference number: CAP22J-048195-000005
Selection process number: 2022-PKS-WAT-ADV-OC-047
Parks Canada - Waterton Lakes Field Unit – Visitor Experience
Waterton Lakes National Park of Canada (Alberta)
GS-MPS-04 - Visitor Services Attendant II
Seasonal Indeterminate, Term, Acting Assignment or Assignment at level
$24.39 to $26.51 per hour (salary under review)

For further information on the organization, please visit Parks Canada

Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 31 December 2023 - 23:59, Pacific Time

Who can apply: Persons who reside within a 600km radius of Waterton Park, AB.

Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Applications for this inventory competition will be pulled on October 10, 2022. Subsequent applications will be pulled if and when required.

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

Working as part of the Visitor Services Attendant team, you will be responsible to welcome visitors into the park and provide visitor services and revenue collection at the various locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: entry fees and permits, camping, trails, outdoor recreation, points of interest, safety, backcountry travel and park regulations and policies.
Visitor Services Attendants also clean and maintain facilities including campground washroom and shower buildings, campsites, day use area washrooms/pit privies, and grounds.

Work environment

Be part of an inspiring team! Parks Canada is a world leader in natural and cultural conservation, Canada's largest provider of natural and historic visitor facilities and manager of destinations that form the cornerstones of the Canadian tourism industry.
Have you ever thought of establishing a career in one of Canada's most amazing and iconic places? Canada's national parks, national historic sites and national marine conservation areas offer opportunities to work in unique locations and live the ultimate Canadian experience.
Want to be part of ensuring a great legacy for Canada and Canadians? Parks Canada is embarking on an unprecedented program of restoration work to heritage, visitor, water and highway assets located within our special places across Canada.
If you are interested in this opportunity, why not consider a career for the Parks Canada Agency? We offer:
• Rewarding work in every corner of the country;
• Learning opportunities that promote individual and organizational excellence;
• An opportunity to experience our rich natural and cultural heritage first-hand;
• Employment with dedicated colleagues in a well-respected federal organization:
An opportunity to connect with Canadians at their most valued natural and cultural treasures.

Intent of the process

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE
• Experience in point of sale equipment operation, cash handling, and balancing daily sales;
• Experience providing information and service to the public, including complaint resolution;
• Working in a team environment.
• Cleaning of commercial and/or public facilities.

KNOWLEDGE
• Knowledge of Waterton Lakes National Park;
• Knowledge of cash handling practices;
• Knowledge of safe work practices.

ABILITIES
• Client & Team Focus - Providing service excellence to internal and/or external client.
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment;
• Sound Decision Making: making decisions involving different levels of risk;
• Problem Solving - Identifying problems and the solutions to them.

PERSONAL SUITABILITY
• Makes things happen
• Communicates effectively
• Exercises sound judgement
• Personally connects with people

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

KNOWLEDGE
• The operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservation;
• Visitor experience prevention guidelines;
• Recreational opportunities in Southern Alberta and Glacier National Park, Montana.

OPERATIONAL REQUIREMENTS
• Willingness to wear a Parks Canada uniform and personal protective equipment;
• Willingness to work in variable weather conditions;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.

The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/ or to clean facilities and grounds;
• Be exposed to variable weather conditions;
• Be exposed to noxious odours from car fumes, dust, cleaning products and wet conditions;
• Be exposed to potential for minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.
• Complete Occupational Health and Safety training, Implement said training as required.
• Learn and demonstrate Parks Canada Values and Ethic Code in all aspects of their work.

The following will be applied / assessed at a later date (essential for the job)

English essential
English Essential or Bilingual Imperative (-- B / -- B)
*Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidates’ bilingualism in their second language (French or English).

Information on language requirements

Conditions of employment

Reliability Status security clearance - Possession and maintenance of a valid Class 5 Driver’s License

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Persons are entitled to participate in the appointment process in the official language of their choice.
Travel cost for individuals who are not Federal Public Servants will not be covered.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Florianne Weiss, Visitor Services Team Leader IV
rhwaterton-watertonhr@pc.gc.ca
Date modified:
2022-12-28