Heritage Presenter I

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***Important Information and Instructions***
1. Applications for this inventory competition will be pulled on January 9, 2023. Subsequent applications will be pulled if and when required.
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.
4. We will only accept on-line applications received via the jobs.gc.ca website.

No cover letter required – Respond to questions in the on-line application.

NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the essential qualifications (education and all essential experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application. Additional information may be requested after closing date for screening and/or assessment purposes.

Duties

Working under supervision of Interpretation Officer/Coordinators, the Heritage Presenter delivers interpretive presentations, programs, activities and special events that engage Canadians and other visitors in the learning, enjoyment, connection to, and appreciation of the natural and cultural heritage of the Cave and Basin and Banff Park Museum National Historic Sites. Candidates should also demonstrate flexibility in response to the organization’s changing needs and will be able to learn quickly and pick up new methods and techniques both within and outside their current area of expertise.

This position is responsible for:
• Presenting meaningful, captivating and enjoyable interpretation programs and activities that enhance the overall visitor experience of the national historic sites
• Perform cashier duties, sell permits; assist in the operation of sales outlets.
• Greet and orient visitors; deliver reception, orientation, public safety and visitor experience information
• Adapt information when delivering presentations to address the needs of specific visitor groups and individuals, to reflect a target market and personal approach
• Participate in the coordination and delivery of familiarization tours for clients and tourism industry stakeholders
• Participate in the coordination and delivery of after-hours special events and private functions

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position.

Degree equivalency: An acceptable combination of individual courses or experience relevant to the position (i.e. interpretation, performing arts, and public speaking, dramatic arts, museum studies, history or other discipline relevant to the position) may be considered.

Degree equivalency

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EXPERIENCE IN:

• Delivery of interpretive programs, theatre/performing arts, museum education or storytelling
• Delivering messages/information to groups in face-to-face situations with the purpose of animation, demonstration, role play and education
• Responding to public and visitor inquiries, providing guidance and information for the purpose of maintaining visitor compliance
• Performing operational logistics including following opening and closing procedures of establishments and operating a point of sale terminal

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential / Bilingual Imperative (--B/--B)

Information on language requirements

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KNOWLEDGE OF:

• The Parks Canada Agency and its mandate
• Communication, presentation and interpretive techniques such as storytelling, demonstration, guided tours and first person period costume role-play
• General knowledge of the National Historic Sites Visitor Experience offers in the Banff Field Unit

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ABILITIES:

• Visitor/Client Focus: Provide service excellence to visitors and external/internal clients, and maintain a positive and energetic attitude while continuously engaging with high volumes of people and a busy environment
• Communication through Interpretation: Listen to others and communicating articulately to inform, influence and involve
• Team Work: Work collaboratively with others to achieve organizational goals
• Adaptability: Adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
• Creativity and Innovation: Generating viable, new approaches and solutions

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PERSONAL SUITABILITY:

• Personally connects with others
• Takes responsibility
• Exercises sound judgment
• Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

• Experience working in or with Indigenous communities of Canada

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OPERATIONAL REQUIREMENTS:

• Willing and able to work weekends, irregular hours, overtime and/or statutory and provincial holidays
• Work from various locations
• Possession and maintenance of a valid class 5 Alberta driver’s license or equivalent

Conditions of employment

• Successful completion and maintenance of reliability security clearance including fingerprints
• Willing and able to wear a Parks Canada uniform and/or dress in period costumes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous peoples, persons with disabilities, LGBTQ2+ youth, minority Francophones, and members of racially minoritized groups and encourage applicants to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online